Solution 06 — CallBolt

How CallBolt handles customer conversations.

Calls, support tickets, bookings and follow-ups with Sky. CallBolt helps businesses handle the customer requests that fill their phone lines and support queues — using the information and systems the business connects.

Request a briefing Visit callbolt.ai

Meet Sky

An AI Agent that answers, assists, and follows through.

Sky answers calls, works through email and helpdesk tickets, assists with bookings, and makes outbound follow-up calls. It uses connected business information and systems to answer questions and carry out permitted tasks.

Inbound Calls — identity checks, order look-ups, status explanations.
Email & Helpdesk Tickets — the same policies and systems, across channels.
Bookings & Updates — availability checks and authorized changes.
Staff Handoff — the customer's question plus the work already attempted.

In practice

Delivery Status

A customer calls about a delivery. Sky checks identity, looks up the order, and explains its status.

Reservation Change

Sky checks connected availability and confirms an authorized update.

Escalation With Context

When a person is needed, the handoff includes the question and the work already attempted. Available actions depend on each business's systems and policies.

Where it fits

The same approach across different settings.

Medical, legal and other specialist judgments remain with the relevant professionals. Sky scopes the conversational work each business authorizes.

Retail

Order and account questions handled with connected systems.

Hospitality & Venues

Hotels, restaurants and venues — reservations and guest enquiries.

Medical & Dental

Scoped scheduling and reminders — clinical judgment stays with clinicians.

Law & Home Services

Intake and appointments scoped to firm and operator policies.

Outbound & campaigns

Reminders, Confirmations, and Follow-Ups with context.

Follow-Up Calls

Reminders, order confirmations, quote follow-ups and feedback calls. Scheduled callbacks pick up with the earlier conversation's context.

Consent-Aware Campaigns

Campaigns use the business's contact lists and consent, with suppression checks, opt-outs and calling windows.

Multilingual

Conversations including English and Spanish help customers speak in the language they prefer.

Getting live

Setup starts with the workflows the business wants Sky to handle.

Step 01

Connect
- Phone number and relevant systems
- FAQs and operating policies
- Permissions and escalation rules
Step 02

Review
- Operator reviews setup before go-live
- Workflows scoped to volume and integrations
- Plans with no per-seat fees
Step 03

Operate
- Follow conversations in the console
- Outcomes and action records
- Tickets, bookings and handoffs with context
Step 04

Useful Demo
- Start with a request the team sees every day
- Change a detail mid-conversation, then request a person
- Inspect the resulting ticket, booking or action record